What is the price of the Lymow One?
The MSRP of the Lymow One is $2999. The Super Early Bird price is $1899. 

Where can I place an order?
We officially launched the Lymow One on Kickstarter. You can click this link to prcoeed with your purchase: https://www.kickstarter.com/projects/lymowone/lymow-one-boundary-free-robot-mower-for-any-terrain-and-size

In which countries is the Lymow One available?
Lymow One will be available in the United States, Canada, Europe, New Zealand and Australia for now.

We are still exploring the potential of expanding our sales to more countries and regions. Please stay tuned for updates.

What is the shipping time of the Lymow One?
The expected delivery is in February, 2025.

How much is the shipping fee?
Because of the mower's weight, we’ve worked diligently to keep shipping costs minimal and cover a large portion of them. You will need to pay a portion of the shipping fee, which is approximately $49-$300 for each unit, depending on your region. We cover all customs fees, including taxes and VAT for the regions above.

🇺🇸 US---$49
🇨🇦 CA---$129
🇬🇧 UK---$89
🇩🇪 DE---$89
🇫🇷 FR---$89
🇪🇺 EU---$99
🇦🇺 AU---$129
🇳🇿 NZ---$129
🇨🇭CH---$99
🇳🇴 NO---$99
🌍 Others---$300 (Depending on the country)

Will there be a warranty policy in place?
We provide a 2-year free warranty for all manufacturing or shipping-related issues on the host. However, consumable parts (blades) as well as the Lymow One unit that fails due to user error, disassembly, and improper maintenance are not covered under our warranty.

(Note: Kickstarter backers who helped us reach the stretch goal enjoy 3-year free warranty. We will verify your purchase information when you request warranty service.)

At Lymow, we are committed to ensuring your satisfaction with your purchase. If you need to return an item, you may do so within 30 days from the date of package receipt.

Returns Due to Product Issues:

• If you are returning an item due to a manufacturing defect or shipping damage, the return will be processed at no cost to you.
• We will provide a prepaid shipping label for your convenience.

Returns for Unopened and Unactivated Items:

• A 3.6% transaction fee will be charged.
• The customer will also be responsible for covering the return shipping costs.

We strive to make our return process as smooth and straightforward as possible. If you have any questions or need further assistance, please contact our customer service team.

Why should I choose the Lymow One?
Lymow One is an actual mower with smart features. Its mowing performance is comparable with the traditional lawnmowers but navigates without boundary wires.

With smart obstacle avoidance, unstoppable tracked treads capable of handling 100% (45°) slopes, powerful dual blades with a 16" wide cutting path, a 560Wh large battery capacity, and RTK-VSLAM integrated navigation, it is the ideal choice for efficient and effortless yard maintenance.

The Lymow One is designed to be capable of handling large and complex lawns, ensuring durability and reliable performance across diverse terrains.

What is RTK-VSLAM Integrated Localization?
RTK-VSLAM Integrated Localization combines Real-Time Kinematic (RTK) positioning with Visual Simultaneous Localization and Mapping (VSLAM) for precise and reliable navigation.

RTK provides centimeter-level accuracy, while VSLAM uses visual data to continuously refine the environment map, enabling Lymow One to navigate autonomously, avoid obstacles, and perform optimally on challenging terrains.

How does the Lymow One maintain precise navigation in areas with limited GPS signal, such as under tree cover or during bad weather?
The Lymow One utilizes advanced multi-sensor fusion localization technology, which reduces reliance on RTK alone. In conditions where RTK signals are weak—such as under tree cover, when the roof blocks the signal, or during bad weather—the Lymow One seamlessly switches to using visual data, IMU, and wheel encoders to maintain precise positioning.

How does the Lymow One ensure neat cutting to the edge？
The Lymow One features a front-mounted blade design that offers a wide cutting width, ensuring precise cutting along the edges of your lawn. Additionally, it provides two edge-cutting modes: side cutting and over-edge cutting, allowing users to choose the mode that best suits their needs for a perfectly trimmed lawn edge.

Does the Lymow One have the ability to avoid small animals and obstacles on the lawn?
Yes, the Lymow One is equipped with RTK-VSLAM Integrated Localization technology and an advanced AI-powered obstacle avoidance system. This system combines semantic recognition and depth perception to intelligently detect and avoid obstacles on the lawn.

For stationary obstacles like garden ornaments or toys, the Lymow One will maneuver around them and continue mowing. In the presence of dynamic obstacles, such as small animals or people, the Lymow One will pause its operation until the obstacle has moved away, ensuring safe and efficient mowing.

Does the Lymow One come with an auto-recharge feature?Yes, when the Lymow One mows with a low battery, it will stop mowing and autonomously return to the charging dock for recharging. This ensures the battery is not excessively discharged, which could reduce its lifespan. Additionally, thanks to the rain sensor of the Lymow One, it will also automatically go back to the charging dock when the sensor detects rain on rainy days.

Is it possible for the Lymow One to resume mowing after a power outage?
Yes. Once the Lymow One is fully recharged, it will return to the exact spot where it stopped mowing due to low battery, and resume its mowing task. This ensures that every part of the lawn receives proper trimming without leaving any unfinished areas, and reduces manual intervention.

What is the cutting width of the Lymow One, and how does its dual-blade system perform?
The Lymow One has a 16" (405mm) cutting width with powerful dual blades that easily handle thick grass. Its floating deck adapts to terrain, and the high-speed fans ensure even grass clippings for a professional finish.

How does the Lymow One handle slopes and complex terrains?
The Lymow One boasts exceptional mobility and climbing ability. It is equipped with robust tracked treads, allowing it to tackle slopes of up to 100% (45°) with ease. It effortlessly conquers a variety of terrains, and its robust design enables it to easily navigate obstacles like roots or pebbles on the lawn, ensuring smooth operation on uneven surfaces for flawless cutting performance.

What is the adjustable cutting height range of the Lymow One?
The Lymow One’s dual-blade system allows you to adjust the cutting height from 1.2" to 4", providing flexibility to maintain your lawn at the desired height.

Is the Lymow One waterproof?
Yes, the Lymow One is designed with IPX6 waterproof rating.

How does the Lymow One ensure a safe mowing experience?
Lymow One is equipped with comprehensive safety features, including semantic recognition, ultrasonic radars, and bumper sensors to detect obstacles. It also has off-ground detection that stops the mower if lifted, and an emergency button that instantly halts the blades, ensuring a secure mowing experience.

What is the battery capacity of the Lymow One?
The Lymow One is equipped with a 36V, 15Ah battery, providing a total capacity of 528Wh.

How long does it take to fully charge the Lymow One?
It takes 90 minutes to charge the Lymow One from 15% to 90%.

What's the maximum mowing area of the Lymow One?
The Lymow One can mow up to 1.73 acres (7000㎡) per day, 12.11 acres per week.

What's the hourly mowing capacity of the Lymow One？
Lymow One can mow up to 0.23 acres (10,000 ft² / 930 m²) per hour at maximum capacity.

What is the power capacity of the Lymow One?
The Lymow One is equipped with powerful dual blades driven by high-performance brushless motors, delivering a peak power of 1200W. This enables it to efficiently cut through thick grass and navigate challenging terrains with ease.

What is the size and weight of Lymow One?
The dimensions of the Lymow One are 28.7 x 21.8 x 12.2 inches (730 x 553 x 310 mm). And its weight is 32kg (70 lbs).

How can I clean the Lymow One?
To clean the Lymow One, simply press and hold the lift button for 3 seconds, and the machine's deck will automatically raise and rotate, making it easy to rinse off. The Lymow One is designed to handle everyday water exposure, so you can clean it directly with a hose.

What features are available in the app?
The Lymow One app offers a wide range of functionalities, including multi-zone management, setting up no-go zones, adjusting cutting height, scheduling mowing sessions, route planning, and real-time monitoring of the mower's status. Additionally, the app provides notifications and alerts, ensuring you stay informed about your lawn care process.

How to connect the Lymow One and the APP？
Lymow One supports Bluetooth, 2.4GHz/5GHz WiFi, and 4G LTE, allowing you to monitor and control the mower from anywhere.

What is the maximum number of maps I can create with the Lymow One?
The Lymow One supports up to 80 zones with a total mapping area up to 15 acres (60,000 m²), allowing for detailed and efficient management of large and complex lawn spaces.

Can the machine work normally without a network? Does it support privacy mode?
Yes, most functions can run normally without an internet connection. However, OTA updates require a network. If there’s no Wi-Fi, a mobile hotspot will work too. As for privacy, we take it seriously. The machine supports a privacy mode that ensures no data is sent to the cloud server.

Does it support the control of smart home devices, such as Apple HomeKit?
Yes! We’re in the process of integrating Apple HomeKit, Google Home and Alexa compatibility. We’ll also be looking into supporting Home Assistant in the future to give users more options for how they interact with the system.